Effective Date: 15 June 2026
Website: velvetstudioind.com
Welcome to VELVET STUDIO. These Terms & Conditions govern your use of our website, products, services, online store, payment facility, delivery services, and customer support channels.
By accessing our website, browsing products, creating an account, placing an order, making a payment, contacting us, or using any service offered by VELVET STUDIO, you agree to follow and be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or place an order.
1. Business Information
Business Name: VELVET STUDIO
Business Type: Proprietorship
GSTIN: 27BZNPS3832B2Z7
Registered Address: 1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Customer Support Email: support@velvetstudioind.com
Customer Support Phone / WhatsApp: 983-4751138
VELVET STUDIO sells women’s ready-made fashion products including ethnic wear, workwear, lehenga, western dresses, Indo-western outfits, and kurti sets.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are using the website on behalf of another person, family member, company, or organization, you confirm that you have the authority to provide details, place orders, and make payments on their behalf.
3. Product Information
VELVET STUDIO sells ready-made women’s fashion products in standard sizes only.
We do not offer:
- Made-to-order products
- Custom-size products
- Custom stitching
- Personalized design changes
- Product alteration as part of online orders unless specifically mentioned
Customers are requested to carefully check product details, size charts, fabric details, descriptions, colour references, and product images before placing an order.
4. Colour, Fabric & Display Variation
We make reasonable efforts to display product images, colours, designs, fabric appearance, and details as accurately as possible.
However, actual product colours may slightly vary due to:
- Photography lighting
- Studio lighting
- Outdoor lighting
- Screen brightness
- Mobile display settings
- Device resolution
- Photo editing
- Individual colour perception
Minor colour variation will not be considered a product defect, wrong product, or valid reason for return unless there is a major mismatch verified by VELVET STUDIO.
5. Size Selection Responsibility
All products are sold in standard sizes. Customers are responsible for selecting the correct size before placing an order.
Customers should refer to the size chart, product description, and available size information before purchase.
If a customer orders the wrong size, exchange may be considered only as per our Return, Exchange & Refund Policy and subject to product availability, eligibility, and the 48-hour return/exchange window.
6. Pricing
All prices displayed on the website are in Indian Rupees unless stated otherwise.
Prices may include or exclude applicable taxes depending on how they are displayed at checkout. The final payable amount will be shown before order confirmation.
VELVET STUDIO reserves the right to change product prices, discounts, offers, coupon codes, and promotional campaigns at any time without prior notice.
7. Offers, Discounts & Sale Products
VELVET STUDIO may offer discounts, promotional offers, coupon codes, festival offers, or sale campaigns from time to time.
All offers are subject to:
- Validity period
- Product availability
- Stock availability
- Terms of the specific offer
- Website checkout conditions
- Management discretion
Sale and discounted items are non-returnable unless the product received is damaged, defective, or wrong due to an error from VELVET STUDIO’s side.
VELVET STUDIO reserves the right to withdraw, modify, extend, or cancel any offer without prior notice.
8. Order Placement
An order is considered placed when the customer completes the checkout process and receives order confirmation through the website, email, SMS, WhatsApp, or any other available communication method.
Order confirmation does not guarantee dispatch in all cases. Dispatch is subject to:
- Product availability
- Payment confirmation
- COD verification where applicable
- Correct customer details
- Courier serviceability
- Internal quality check
- Operational feasibility
9. Order Acceptance & Refusal
VELVET STUDIO reserves the right to accept, reject, cancel, hold, or modify any order at its sole discretion.
An order may be cancelled or rejected due to:
- Product unavailability
- Pricing error
- Payment failure
- Suspected fraud
- Incorrect customer information
- Incomplete delivery address
- Non-serviceable pin code
- COD verification failure
- Bulk ordering concerns
- Technical error on the website
- Any other valid business or operational reason
If a prepaid order is cancelled by VELVET STUDIO, the eligible refund will be processed as per our Cancellation Policy.
10. Payment Terms
VELVET STUDIO uses Shiprocket Checkout as its payment gateway and checkout solution.
Available payment methods may include:
- UPI
- Debit card
- Credit card
- Net banking
- Wallets
- Cash on Delivery
- Other payment options shown at checkout
Payment options may vary depending on customer location, order value, payment gateway availability, courier serviceability, and website settings.
If payment fails or is not confirmed, VELVET STUDIO may not process the order.
11. Cash on Delivery
Cash on Delivery is available for eligible orders and serviceable pin codes.
VELVET STUDIO reserves the right to verify COD orders before dispatch through phone call, SMS, email, or WhatsApp.
COD orders may be cancelled if:
- The customer does not respond to verification
- The phone number is incorrect
- The address appears incomplete
- Previous COD orders were refused or undelivered
- The pin code is not serviceable
- The order appears suspicious or fraudulent
12. Shipping & Delivery
VELVET STUDIO ships across India through Shiprocket and multiple courier partners including Blue Dart, India Post, and other major courier services.
Average dispatch time is 5–7 days from order confirmation.
Delivery timelines may vary depending on location, courier partner, weather, festivals, operational delays, strikes, public holidays, or other conditions beyond our control.
For complete details, customers should read our Shipping & Delivery Policy before placing an order.
13. Return, Exchange & Refund
Return and exchange requests must be raised within 48 hours of delivery.
Products must be unused, unwashed, unworn, undamaged, with original tags and packaging.
Products with perfume smell, stains, makeup marks, missing tags, damage, or signs of usage will not be accepted.
Sale and discounted items are non-returnable.
Refunds, where approved, will be processed to the original payment source. For COD orders, refund may be processed through UPI or bank transfer after verification.
For complete details, customers should read our Return, Exchange & Refund Policy before placing an order.
14. Cancellation
Customers may cancel an order before dispatch by contacting VELVET STUDIO customer support.
Once an order is dispatched, it cannot be cancelled.
For prepaid orders cancelled before dispatch, refund processing may take approximately 7 working days.
For complete details, customers should read our Cancellation Policy.
15. Customer Responsibilities
Customers are responsible for providing correct and complete information, including:
- Full name
- Phone number
- Email address
- Complete delivery address
- Correct pin code
- Size selection
- Payment details
- Order details
VELVET STUDIO will not be responsible for delay, non-delivery, failed delivery, or return-to-origin caused by incorrect details, incomplete address, unavailable customer, locked premises, or refusal to accept delivery.
16. Account & Communication
Customers may receive communication from VELVET STUDIO through email, SMS, phone call, WhatsApp, or website notifications for:
- Order confirmation
- Payment confirmation
- Shipping updates
- Delivery updates
- Return or exchange communication
- Refund updates
- Customer support
- Marketing offers
- New arrivals
- Promotional campaigns
By placing an order or sharing contact details, customers consent to receive service-related and marketing communication from VELVET STUDIO.
Customers may opt out of promotional communication by contacting customer support.
17. Website Accuracy
VELVET STUDIO makes reasonable efforts to keep website information accurate and updated.
However, we do not guarantee that all product descriptions, images, pricing, stock availability, size availability, offers, or website content will always be error-free.
In case of any error, VELVET STUDIO reserves the right to correct the error, cancel the order, refund the payment, or take appropriate action.
18. Intellectual Property
All content on the VELVET STUDIO website, including brand name, logo, product images, videos, banners, graphics, text, product descriptions, design elements, styling concepts, and creative material, belongs to VELVET STUDIO or is used with permission.
No person may copy, reproduce, distribute, modify, publish, download, sell, use, or exploit any content for personal, commercial, or competitive purposes without written permission from VELVET STUDIO.
19. Prohibited Use
Customers must not misuse the website for:
- Fraudulent orders
- False information
- Unauthorized access
- Payment fraud
- Copying website content
- Misusing brand images
- Harassment or abuse of staff
- Uploading harmful code
- Interfering with website operations
- Any unlawful activity
VELVET STUDIO reserves the right to block, cancel, restrict, or take legal action against misuse.
20. Limitation of Liability
VELVET STUDIO will not be liable for indirect, incidental, special, punitive, or consequential loss arising from:
- Website use
- Product purchase
- Delivery delay
- Payment failure
- Courier issue
- Customer negligence
- Incorrect size selection
- Colour variation
- Unavailability of product
- Technical issue
- Force majeure events
VELVET STUDIO’s maximum liability, if any, shall be limited to the amount paid by the customer for the specific product in dispute.
21. Force Majeure
VELVET STUDIO will not be responsible for delay or failure caused by events beyond our control, including natural calamities, floods, fire, pandemic, strikes, courier disruption, government restrictions, internet failure, payment gateway failure, transport issues, or any other unforeseen event.
22. Changes to Terms
VELVET STUDIO reserves the right to update, modify, replace, or revise these Terms & Conditions at any time.
Updated terms will be posted on the website. Continued use of the website after changes means the customer accepts the revised terms.
23. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of competent courts located in Pune, Maharashtra.
24. Contact Information
For any questions regarding these Terms & Conditions, please contact:
VELVET STUDIO
1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Email: support@velvetstudioind.com
Phone / WhatsApp: 983-4751138
