You can contact us through email, phone, or WhatsApp for any order-related support.

Email: support@velvetstudioind.com
Phone / WhatsApp: 983-4751138

For faster support, please keep your order number, registered mobile number, and product details ready before contacting us. Our team aims to respond within 48 hours.

Once your order is confirmed, our average dispatch time is 5–7 days.

We carefully check, pack, and process every order before dispatch so that your outfit reaches you in proper condition. During festivals, sales, high order volume, courier delays, or public holidays, dispatch may take slightly longer.

Yes, VELVET STUDIO ships across India through trusted courier partners.

We use Shiprocket as our shipping platform and may ship through courier partners such as Blue Dart, India Post, Shiprocket partner couriers, and other major courier services depending on your location and pin code serviceability.

Yes, we currently offer free shipping on orders placed through our website.

At present, we do not offer a separate paid shipping option unless specifically mentioned at checkout or in a special case.

Yes, Cash on Delivery is available on eligible orders and serviceable pin codes.

For COD orders, we may verify your order through phone call, WhatsApp, SMS, or email before dispatch. If confirmation is not received from the customer, the order may be held or cancelled.

Yes, return or exchange requests are accepted only if the request is raised within 48 hours of delivery.

The product must be:

• Unused
• Unwashed
• Unworn
• Undamaged
• With original tags attached
• In original packaging
• Free from perfume smell, stains, makeup marks, or signs of use

All returns and exchanges are approved only after quality check.

No. Sale and discounted products are non-returnable and non-refundable.

They can be considered only if you receive a wrong, damaged, or defective product due to an error from VELVET STUDIO’s side, and the issue is reported within 48 hours of delivery with proper photos and unboxing video where applicable

Yes, you can cancel your order before dispatch.

Once the order has been dispatched, it cannot be cancelled. If your prepaid order is cancelled before dispatch, the refund may take approximately 7 working days to process.

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No. VELVET STUDIO sells ready-made outfits in standard sizes only.

We do not provide custom sizes or made-to-order products for online orders. Please check the size chart and product details carefully before placing your order

We try our best to show product colours as accurately as possible. However, colours may slightly vary due to photography lighting, editing, screen brightness, mobile display settings, and device resolution.

Minor colour variation is normal and will not be considered a product defect.

Once your order is dispatched, tracking details may be shared through email, SMS, WhatsApp, or your order page on the website.

Please use the tracking details to follow your shipment and remain available at the delivery address during delivery attempts.