1. Customer Support Details
For order-related queries, delivery updates, return requests, exchange requests, refund status, cancellation requests, payment issues, or product-related support, customers may contact:
VELVET STUDIO
1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Email: support@velvetstudioind.com
Phone / WhatsApp: 983-4751138
2. Support Channels
Customers may contact us through:
- Phone call
- Website contact form, if available
- Order support page, if available
For proper record keeping, customers are advised to share important issues through email or WhatsApp.
3. Response Time
We aim to respond to customer queries within 48 hours.
Response time may vary depending on:
- Nature of complaint
- Order verification
- Courier investigation
- Payment gateway response
- Bank processing time
- Return quality check
- Public holidays
- Festivals
- High order volume
4. Information Required for Support
For faster support, customers should share:
- Order number
- Customer name
- Registered phone number
- Email address used for order
- Product name
- Issue details
- Photos or videos, where applicable
- Payment screenshot, if payment issue
- Tracking details, if delivery issue
Incomplete information may delay resolution.
5. Order-Related Support
Customers may contact us for:
- Order confirmation
- Order status
- Dispatch update
- Tracking details
- Address correction before dispatch
- COD verification
- Product availability
- Size-related query
- Delivery issue
Address changes may not be possible after dispatch.
6. Return, Exchange & Refund Support
Return or exchange requests must be raised within 48 hours of delivery.
Customers must follow the Return, Exchange & Refund Policy.
Support team may ask for product photos, packaging photos, invoice, and unboxing video where applicable.
7. Shipping & Delivery Support
For delivery-related issues, customers should share order number and tracking details.
VELVET STUDIO may coordinate with courier partners, but delivery timelines and courier investigations may depend on third-party logistics providers.
8. Payment Support
For payment-related issues, customers should share:
- Order number
- Transaction ID
- Payment screenshot
- Amount deducted
- Date and time of transaction
- Payment method used
Payment-related resolution may depend on payment gateway or bank timelines.
9. Grievance Redressal
For unresolved concerns, privacy-related concerns, or formal grievances, customers may contact:
Grievance Officer: Mrs. Vidya
Email: vidya@velvetstudio.com
Phone: 9834751138
Address: 1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Response Time: Within 48 hours
10. Customer Conduct
We request customers to communicate respectfully with our support team.
VELVET STUDIO reserves the right to limit or discontinue communication in cases of:
- Abusive language
- Threatening behaviour
- Harassment
- Repeated false claims
- Fraudulent requests
- Misuse of support channels
11. Social Media Queries
Customers may contact us through social media for general queries. However, order-related, refund-related, legal, or privacy-related matters should be handled through official email, WhatsApp, or phone support.
12. Final Resolution
VELVET STUDIO will make reasonable efforts to resolve customer concerns fairly.
Final decision on returns, exchanges, refunds, cancellations, damaged product claims, or policy exceptions will be made after reviewing order details, evidence, courier records, payment records, and product condition.
Disclaimer
Effective Date: 15 June 2026
Website: velvetstudioind.com
This Disclaimer applies to the use of the VELVET STUDIO website, product pages, images, descriptions, offers, and services.
By using our website or placing an order, you agree to this Disclaimer.
1. General Information
The information provided on the VELVET STUDIO website is for general shopping and product information purposes.
We make reasonable efforts to keep product details, images, pricing, availability, and policies accurate and updated. However, errors may occur from time to time.
2. Product Images
Product images are used to show the design, style, colour, look, and presentation of the product.
Actual product appearance may slightly vary due to:
- Photography lighting
- Studio setup
- Editing
- Model styling
- Screen brightness
- Device display
- Colour calibration
- Fabric reflection
- Individual colour perception
Minor colour variation will not be treated as a defect.
3. Product Descriptions
We try to provide accurate product descriptions, including product type, style, fabric information where available, size details, and care details.
However, slight variations may occur in fabric texture, colour tone, embellishment appearance, or finish due to manufacturing, photography, or screen display differences.
Customers should read product descriptions carefully before placing an order.
4. Standard Size Disclaimer
VELVET STUDIO sells ready-made products in standard sizes only.
We do not guarantee that every standard size will fit every body type in the same way.
Fit may vary depending on:
- Body shape
- Height
- Bust/waist/hip measurement
- Fabric stretch
- Product silhouette
- Pattern
- Styling preference
Customers are responsible for checking size charts and selecting the correct size.
5. No Custom Size / No Made-to-Order
VELVET STUDIO does not offer custom sizes or made-to-order products for online orders.
Any request for custom sizing, special stitching, or product alteration will not be assumed unless specifically confirmed in writing by VELVET STUDIO.
6. Availability Disclaimer
Product availability is subject to stock.
A product shown on the website may become unavailable due to:
- High demand
- Inventory mismatch
- Offline store sale
- Technical error
- Stock update delay
- Quality check issue
VELVET STUDIO reserves the right to cancel or modify orders where the product is unavailable.
7. Pricing & Offer Disclaimer
Prices, discounts, coupon codes, sale offers, and promotional campaigns may change without prior notice.
In case of pricing error or technical issue, VELVET STUDIO reserves the right to cancel the order, correct the price, or issue an eligible refund.
8. Website Error Disclaimer
VELVET STUDIO does not guarantee that the website will always be error-free, uninterrupted, virus-free, or available at all times.
Website access may be affected by:
- Hosting issues
- Internet problems
- Maintenance
- Technical errors
- Payment gateway issue
- Third-party plugin issue
- WooCommerce platform issue
- Cybersecurity events
- Force majeure events
9. Third-Party Services Disclaimer
VELVET STUDIO may use third-party services for:
- Payment processing
- Shipping
- Tracking
- Website hosting
- Analytics
- Marketing
- Email/SMS/WhatsApp communication
VELVET STUDIO is not responsible for failures, delays, technical issues, data practices, or service interruptions caused by third-party platforms.
10. Shipping Disclaimer
Delivery timelines are estimates and may vary based on courier partner, location, weather, festivals, public holidays, operational delays, or events beyond our control.
VELVET STUDIO will make reasonable efforts to support customers, but courier-related delays may not always be under our direct control.
11. Customer Use Disclaimer
Customers are responsible for:
- Reading product details
- Checking size information
- Providing correct address
- Providing correct contact details
- Reviewing policies before purchase
- Following product care instructions
- Raising claims within policy timelines
VELVET STUDIO will not be responsible for customer-side errors, misuse, wrong size selection, incorrect address, or failure to read policies.
12. Limitation of Liability
VELVET STUDIO’s liability, if any, shall be limited to the amount paid by the customer for the specific product in dispute.
VELVET STUDIO shall not be liable for indirect loss, emotional distress, opportunity loss, business loss, inconvenience, courier delay, third-party failure, or any consequential damages.
13. Policy Acceptance
By using the website or placing an order, the customer confirms that they have read, understood, and agreed to all applicable policies, including:
- Terms & Conditions
- Shipping & Delivery Policy
- Return, Exchange & Refund Policy
- Cancellation Policy
- Payment Policy
- Privacy Policy
- Contact / Customer Support Policy
- Disclaimer
14. Updates to Disclaimer
VELVET STUDIO reserves the right to update or modify this Disclaimer at any time.
The updated version will be posted on the website and will be effective from the date mentioned on the page.
15. Contact
For any questions regarding this Disclaimer, please contact:
VELVET STUDIO
1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Email: support@velvetstudioind.com
Phone / WhatsApp: 983-4751138
