Effective Date: 15 June 2026
Website: velvetstudioind.com
At VELVET STUDIO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you visit our website, place an order, contact us, or interact with us through WhatsApp, email, SMS, phone, or other channels.
By using our website or sharing your personal information with us, you agree to this Privacy Policy.
1. Business Information
Business Name: VELVET STUDIO
Business Type: Proprietorship
GSTIN: 27BZNPS3832B2Z7
Registered Address: 1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Customer Support Email: support@velvetstudioind.com
Phone / WhatsApp: 983-4751138
2. Information We Collect
We may collect the following information from customers and website visitors:
- Name
- Phone number
- Email address
- Delivery address
- Billing address
- Pin code
- Size preferences
- Product preferences
- Payment-related details
- Order history
- Return and exchange history
- Refund details
- WhatsApp communication
- Email communication
- SMS communication
- Customer support records
- Device information
- Browser information
- Website usage information
- Cookies and tracking information
- IP address where applicable
- Location-related information where required for delivery or serviceability
3. How We Collect Information
We may collect information when you:
- Visit our website
- Browse products
- Create an account
- Place an order
- Make payment
- Select Cash on Delivery
- Contact customer support
- Raise a return or exchange request
- Subscribe to marketing communication
- Communicate through WhatsApp, SMS, email, or phone
- Participate in offers, campaigns, or promotions
- Interact with our website forms, checkout page, or contact page
4. Purpose of Collecting Information
We collect and use your information to:
- Process orders
- Confirm payments
- Pack and dispatch products
- Deliver orders
- Share tracking updates
- Verify COD orders
- Provide customer support
- Manage returns and exchanges
- Process refunds
- Resolve complaints
- Prevent fraud and misuse
- Improve our website and services
- Understand customer preferences
- Send offers and promotions
- Share new arrivals and collection updates
- Send WhatsApp, email, and SMS marketing
- Maintain business records
- Comply with tax, accounting, legal, and regulatory requirements
5. Payment Information
Payments are processed through Shiprocket Checkout and available payment service providers.
VELVET STUDIO does not directly store complete card numbers, CVV, banking passwords, OTPs, UPI PINs, or sensitive payment authentication details.
Payment-related information may be collected and processed by payment gateway partners according to their own security and privacy standards.
Customers should never share OTP, UPI PIN, card PIN, internet banking password, or confidential payment credentials with anyone. VELVET STUDIO will never ask for such details.
6. Cash on Delivery Verification
For Cash on Delivery orders, we may use your name, phone number, address, and order details to verify the order before dispatch.
Verification may happen through phone call, SMS, WhatsApp, or email.
If verification is unsuccessful, we may hold or cancel the order.
7. Marketing Communication
By placing an order, creating an account, contacting us, or sharing your contact details with VELVET STUDIO, you may receive communication through:
- SMS
- Phone call
- Website notifications
Marketing communication may include:
- New arrivals
- Offers
- Discounts
- Festive collections
- Sale alerts
- Product recommendations
- Store updates
- Styling suggestions
- Brand campaigns
You may opt out of promotional communication by contacting us at support@velvetstudioind.com.
Even if you opt out of marketing messages, we may still contact you for order-related, payment-related, delivery-related, refund-related, legal, or service-related communication.
8. Sharing of Information
We may share necessary customer information with trusted third parties for business and service purposes, including:
- Courier partners
- Shiprocket and shipping service providers
- Payment gateway partners
- WooCommerce-related website service providers
- Hosting service providers
- IT and security service providers
- Email, SMS, and WhatsApp communication service providers
- Marketing service providers
- Accounting and tax professionals
- Legal advisors
- Government, regulatory, or law enforcement authorities where required
We share only such information as may be reasonably necessary for business operations, order fulfilment, customer support, compliance, or lawful purposes.
9. We Do Not Sell Personal Data
VELVET STUDIO does not sell customer personal information to third parties.
10. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve browsing experience
- Remember customer preferences
- Keep items in cart
- Analyse website traffic
- Improve website performance
- Support advertising and retargeting
- Understand product interest
- Improve customer experience
Customers may disable cookies through browser settings. However, disabling cookies may affect website functionality, checkout experience, cart behaviour, or personalization.
11. Data Retention
We may retain customer information for as long as necessary for:
- Order processing
- Delivery records
- Tax compliance
- Accounting records
- Legal compliance
- Fraud prevention
- Customer support
- Dispute resolution
- Marketing records
- Business analysis
We may delete, anonymize, or archive data when it is no longer required, subject to legal and business requirements.
12. Data Security
We take reasonable technical, administrative, and organizational measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based platform, payment system, or electronic transmission is completely secure. Customers use the website at their own risk and are advised to protect their account details, device, and payment credentials.
13. Customer Rights
Subject to applicable law and business requirements, customers may contact us to request:
- Access to their personal information
- Correction of inaccurate information
- Update of contact details
- Deletion of certain information
- Withdrawal from marketing communication
- Clarification about data usage
Requests may be sent to support@velvetstudioind.com.
Some information may be retained where required for tax, legal, accounting, fraud prevention, dispute resolution, or business record purposes.
14. Children’s Privacy
VELVET STUDIO products and website are intended for general customers and are not specifically directed toward children.
If a minor uses the website or places an order, it should be done with parental or guardian consent and supervision.
15. Third-Party Links
Our website may contain links, plugins, payment pages, courier tracking pages, social media pages, or third-party integrations.
VELVET STUDIO is not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. Customers should read the privacy policies of those third parties before using them.
16. Data Accuracy
Customers are responsible for providing accurate and updated information.
VELVET STUDIO will not be responsible for failed delivery, payment issues, communication failure, or service delay caused by incorrect customer information.
17. Updates to Privacy Policy
VELVET STUDIO may update this Privacy Policy from time to time.
The latest version will be posted on our website. Continued use of the website after changes means you accept the updated Privacy Policy.
18. Grievance Officer
For privacy-related concerns, complaints, or grievances, customers may contact:
Grievance Officer: Mrs. Vidya
Email: vidya@velvetstudio.com
Phone: 9834751138
Address: 1-17, C Block, Shastri Nagar, Pimpri Colony, Pune, Pimpri-Chinchwad, Maharashtra 411017
Response Time: Within 48 hours
