Terms and Conditions

Last Updated: 9th December 2025.
Welcome to Velvet Studio (“Company”, “We”, “Us”, “Our”). Velvet Studio operates as a Sole Proprietorship registered at:

📍 Shop No. 17, Sai Chowk, Pimpri, Pune, Maharashtra – 411017

By accessing or using this website, you (“Customer”, “User”, “You”) agree to be legally bound by these Terms & Conditions (“Terms”).
If you do not agree, please do not use this website or make any purchase.

1. GENERAL CONDITIONS OF USE

1.1 You must be at least 18 years old or using the site under parental supervision.
1.2 We reserve the right to refuse service to anyone, for any reason, at any time.
1.3 We may modify, suspend, or discontinue any part of the website without notice.
1.4 All purchases are subject to availability, internal quality checks, and our policies.

2. PRODUCT INFORMATION & PRICING

2.1 Product colors, textures, and details may vary due to photography, lighting, or screen resolution.
2.2 Prices are subject to change without prior notice.
2.3 Errors (including pricing errors) may occur. We reserve the right to update or cancel orders that contain inaccuracies.
2.4 Discounted/promotional items will not be subject to price-match claims.

3. ORDER ACCEPTANCE & CANCELLATION BY COMPANY

3.1 Orders placed on the website are considered an “offer to purchase” and may be accepted or declined at our discretion.
3.2 We may cancel orders due to:

  • Product unavailability
  • Payment failure
  • Inaccurate information provided
  • Technical errors
  • Fraud suspicion

3.3 In case of cancellation from our side, refunds will be processed as per the Refund Policy.
3.4 We are not liable for losses arising from order cancellations.

4. CUSTOMER RESPONSIBILITIES & CONDUCT

Customers must not:

  • Provide false, misleading, or incomplete information
  • Engage in fraudulent activities such as false chargebacks
  • Copy or misuse company content, branding, product images
  • Attempt to harm, hack, or disrupt website operations

Violation may result in legal action.

5. SHIPPING & DELIVERY

5.1 Delivery timelines displayed on the website are estimated only, not guaranteed.
5.2 Delays caused by courier companies, weather, festivals, operational issues, or government restrictions are beyond our control.
5.3 Velvet Studio is not liable for shipping delays once the shipment is handed over to the courier.
5.4 Customers must provide accurate address and ensure availability at time of delivery.

(Full details in Shipping Policy.)

6. RETURNS, REFUNDS & EXCHANGES

6.1 We accept returns and exchanges, subject to strict eligibility criteria outlined in our Refund & Exchange Policy.
6.2 Products must be unused, unwashed, undamaged, and returned with tags intact.
6.3 Items purchased during discounts, sales, or events may have special conditions.
6.4 Velvet Studio reserves full authority to approve or reject any return/exchange request.
6.5 Decisions of Velvet Studio will be final and binding.

7. PAYMENT TERMS

7.1 We accept all major payment methods, including UPI, credit/debit cards, net banking, wallets and COD (if applicable).
7.2 Orders will be processed only after successful payment confirmation.
7.3 Velvet Studio is not responsible for unauthorized transactions; customers must contact their bank/payment provider.
7.4 Fraudulent chargebacks or disputes will result in legal action.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 All content on the website—including logo, images, text, product photographs, designs, and layout—is the exclusive property of Velvet Studio.
8.2 Unauthorized copying, distribution, reproduction, or commercial use is strictly prohibited.
8.3 Legal action will be pursued for any infringement.

9. LIMITATION OF LIABILITY

To the fullest extent permitted under Indian law:

  • Velvet Studio shall not be liable for indirect, incidental, or consequential damages.
  • Our liability shall never exceed the value of the product purchased.

We are not responsible for:

  • Incorrect addresses
  • Customer negligence
  • Shipping delays
  • Courier-related issues
  • Misinterpretation of product descriptions
  • Website downtime

10. INDEMNIFICATION

You agree to indemnify Velvet Studio (and its owners/employees) against all claims, liabilities, damages, or expenses arising from:

  • Breach of these Terms
  • Misuse of the website
  • Violation of laws
  • False claims or disputes

11. THIRD-PARTY SERVICES

11.1 We use third-party shipping and payment service providers.
11.2 Velvet Studio is not liable for delays, failures, or errors caused by third-party systems.
11.3 Customers are bound by their respective policies as well.

12. GOVERNING LAW & JURISDICTION

12.1 These Terms are governed by the laws of India.
12.2 All disputes shall be subject to exclusive jurisdiction of the courts in Pune, Maharashtra, regardless of customer location.

13. FORCE MAJEURE

We shall not be liable for service interruption or delays caused by:

  • Natural disasters
  • Strikes
  • Lockdowns
  • Pandemics
  • Internet outages
  • Government restrictions
  • Any event beyond reasonable control

14. COMPANY DETAILS & CONTACT INFORMATION

Business Type: Sole Proprietorship
Registered Business Address:
Shop No. 17, Sai Chowk, Pimpri, Pune, Maharashtra – 411017
Customer Support Email: support@velvetstudiopunegmail.com
Contact Number: 9834751138

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